TERMS & CONDITIONS – SHUDDHVIK.COM
Last Updated: 25/11/2025
Welcome to Shuddhvik by Novanine Solutions
By accessing or using www.shuddhvik.com
(“Website” / “Platform”), you agree to abide by the following Terms & Conditions. Please read them carefully before using our services. If you do not agree, please discontinue using the Website.
1. Eligibility & Acceptance
By using the Website, you confirm that:
You are at least 18 years of age.
You have the legal capacity to enter into a binding agreement.
You agree to comply with all applicable laws, policies, and guidelines of Shuddhvik by Novanine Solutions.
Your continued use of the Website signifies acceptance of these Terms.
2. About Shuddhvik
Shuddhvik by Novanine Solutions is an online platform offering organic, natural, and healthy food products and related goods for retail purchase. We operate as a seller, distributor, or marketplace depending on the product category.
All products listed are subject to availability, quality checks, and applicable regulatory standards.
3. Account Registration
To place orders, you may need to create an account by providing accurate information. You agree to:
Maintain confidentiality of login credentials
Accept responsibility for all activities under your account
Update your details when changes occur
Shuddhvik by Novanine Solutions reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
4. Products, Pricing & Availability
A. Product Descriptions
We strive to provide accurate product details, images, and nutritional information.
However:
Colors, packaging, and appearance may vary
Ingredients may change as updated by suppliers
Minor differences may occur due to natural variation in organic produce
B. Pricing
All prices are listed in Indian Rupees (INR) and may change without prior notice.
Prices at checkout are final and binding.
C. Availability
Products may be:
Available
Temporarily out of stock
Discontinued
Shuddhvik by Novanine Solutions may cancel or adjust orders based on availability at its sole discretion.
5. Orders & Payments
A. Order Acceptance
A confirmed order does not guarantee acceptance.
Orders may be cancelled due to:
Payment failure
Stock unavailability
Incorrect pricing
Address issues or delivery limitations
Suspected fraudulent activity
B. Payment Methods
We accept secure digital payments through:
UPI
Debit/Credit Cards
Net Banking
Wallets
Payment gateways (Razorpay / Stripe / or similar)
We do not store complete payment card details. All payments are processed through PCI-DSS compliant third-party gateways.
6. Shipping, Delivery & Timelines
Delivery timelines are estimates and may vary due to:
Location and pincode serviceability
Weather conditions
Logistics delays
Public holidays or unforeseen events
You agree to provide accurate delivery details. Failed deliveries due to incorrect information may result in additional charges.
7. Returns, Refunds & Replacements
A. Perishable Products
Fresh fruits, vegetables, fresh produce, and other perishable goods cannot be returned once delivered.
B. Non-Perishable Items
Returns/refunds may be allowed if:
Product is damaged
Wrong product delivered
Item is expired or defective
Claims must be raised within 24–48 hours of delivery with clear photos/videos as proof.
C. Refund Timelines
Approved refunds will be processed to the original payment method within 5–10 working days, depending on the bank/gateway.
8. User Conduct
You agree not to:
Misuse the Website
Engage in fraudulent purchases
Spread harmful content, viruses, or scripts
Violate intellectual property or brand reputation
Copy, harvest, or misuse product information or data
Violation may result in suspension or legal action.
9. Intellectual Property Rights
All content on Shuddhvik.com—including:
Logos
Text
Images
Product descriptions
Graphics
Layouts
Software
—is the intellectual property of Shuddhvik by Novanine Solutions or its licensors.
You may not copy, reproduce, modify, distribute, or use content without prior written approval.
10. Third-Party Services & Links
The Website may contain links to third-party sites for:
Payments
Delivery tracking
Product info
External resources
Shuddhvik by Novanine Solutions is not responsible for:
Content
Privacy policies
Security
Accuracy
of any third-party platform.
11. Data Protection & Privacy
Your use of the Website is governed by our Privacy Policy, which explains how your data is collected, used, and protected.
By using the Website, you consent to the practices described in the Privacy Policy.
12. Limitation of Liability
To the maximum extent permitted by law, Shuddhvik is not liable for:
Delay or failure in delivery due to external factors
Natural product variations inherent to organic produce
Losses arising from incorrect usage or storage of products
Unauthorized access to your account caused by your actions
Indirect, incidental, or consequential damages
Total liability, if applicable, shall not exceed the value of the order concerned.
13. Indemnification
You agree to indemnify Shuddhvik against any claims, losses, liabilities, damages, or expenses arising from:
Your misuse of the Platform
Violation of these Terms
Infringement of rights of others
14. Suspension, Termination & Access Restrictions
Shuddhvik by Novanine Solutions may suspend or terminate access to the Website without notice if:
Fraudulent behavior is detected
Terms are violated
Harmful activities are suspected
We may refuse service to anyone at our discretion.
15. Force Majeure
We are not responsible for delays or failures caused by events beyond reasonable control, including:
Natural disasters
Strikes
Lockdowns
Internet outages
Logistics disruptions
16. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Courts located in Mumbai, Maharashtra will have exclusive jurisdiction over any disputes.
17. Contact Information
For queries, complaints, or concerns:
Email: info@shuddhvik.com
Phone: +91-9136695861
Address: Ganesh Krupa CHS, Sanpada Sector – 10 , Opposite Ryan Internation School, Sanpada, Navi Mumbai – 400703